Computer Support Specialists

Provide technical assistance to computer system users. Answer questions or resolve computer problems for clients in person, via telephone or from remote location. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Realistic - Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

1. Oversee the daily performance of computer systems.

2. Answer user inquiries regarding computer software or hardware operation to resolve problems.

3. Enter commands and observe system functioning to verify correct operations and detect errors.

4. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

5. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

6. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.

7. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

8. Refer major hardware or software problems or defective products to vendors or technicians for service.

9. Develop training materials and procedures, or train users in the proper use of hardware or software.

10. Confer with staff, users, and management to establish requirements for new systems or modifications.

11. Prepare evaluations of software or hardware, and recommend improvements or upgrades.

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking - Talking to others to convey information effectively.

Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Reading Comprehension - Understanding written sentences and paragraphs in work related documents.

Writing - Communicating effectively in writing as appropriate for the needs of the audience.

Instructing - Teaching others how to do something.

Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Telecommunications - Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Engineering and Technology - Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Job Zone Three: Medium Preparation Needed

Education: Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree. Some may require a bachelor's degree.

Training: Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers.

The college search results are undergraduate programs associated with Computer Support Specialists. Further education may also be required to pursue this career.

The training search results include both short and long-term programs associated with Computer Support Specialists, and may be more appropriate for adult and non-traditional students. Further training may also be required to pursue this career.

In NY the average wage for this occupation was:

$33,900 for entry level workers, and $62,360 for experienced workers.

Based on the total number of annual openings and its growth rate, the employment prospects for this occupation are described as Very Favorable.

During 2006, there were approximately 34,180 Computer Support Specialists employed in NY.

We estimate that in 2016 there will be 36,910  employed in NY. This represents an increase of 270 job(s) each year, and a total of 1,060 job openings each year.

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Computer Systems Specialists - Visit this link for information on this career in the military.

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Exploring the Nano World - The objective of this site is to introduce you to the tools that let us "see" atoms, manipulate them, and create nano-architectural wonders. An excellent resource for teachers, movies, slide shows, kits, lessons, references and modules for K12 teachers are available.

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ScienCentral News: Making Sense of Science - From broadcast news features to educational products, ScienCentral News not only knows how to communicate complex ideas about medicine, health, technology, and the environment, but they also know how to tell a good story!

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DigiPen Institute of Technology Project Fun - DigiPen Institute of Technology, the leader in video game development education, presents a summer workshop series designed to introduce participants of all experience levels to the fundamentals of game programming, 3D computer animation and robotics. These workshops are designed to give high school and middle school students an opportunity to explore the possibility of having a career either in game programming, 3D computer animation or computer engineering. Video Game Programming Level One is offered in New York City.

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New Energy New York - New Energy New York is a consortium of New York energy related technology organizations that convened to expand and promote energy technology excellence in New York State.

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KidSmart - A Guide to Early Learning and Technology for School - The computer is a relatively new arrival in many early childhood classrooms. This site will help you understand what's possible when it comes to young children and computer time. It includes introductions to important issues about teaching and learning with technology, practical discussions, concrete tips on evaluating software and useful aids for classroom management and real lesson plan ideas submitted by teachers.

SUNY Cobleskill POP: Protect Our Planet - Campers explore and learn about the life forms that inhabit streams, meadows, woods and mountains. Campers will use scientific tools and techniques to determine the health of streams, gather and grow bacteria and conduct experiments.

Tech Valley Summer Camp - Tech Valley Summer Camp is an exciting opportunity in which girls and boys from local schools spend five days engaged in FUN, and exciting activities alongside professionals in the fields of Nanotechnology, Biotechnology, Advanced Materials, Alternative Energies, Information Technologies, and Multidisciplinary Engineering. Each day of the camp is hosted by a different Tech Valley business, organization, or university.

Minority High School Apprenticeship Program (MHSAP) - This program offers research apprenticeships to students who have completed 9th grade during the 06 to 07 academic year and are an underrepresented minority from high schools in Suffolk County and Inner City Outreach schools. The program consists of five one week modules of instruction: meteorology, physics, biology, chemistry, and environmental science.

TechValleyCareers - The Center's mission is to support appropriate career development through the design and delivery of innovative resources and programs that prepare students for the 21st century workplace. is an online clearinghouse for information about high tech careers in the Greater Capital Region. Through this website, educators, students and parents are linked to education and career opportunities made possible by the high tech growth and expansion in Tech Valley.

Journey Inside: Engaging Technology to Explain Technology - The Journey Inside is a collection of 35 interactive, online lessons for students to complete. The curriculum is divided into six sections: Introduction to Computers, Circuits and Switches, Digital Information, Microprocessors, The Internet, and Technology and Society. Many of the lessons include interactive Flash activities, virtual field trips, and videos demonstrating the ideas discussed.

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Infinity Project - The Infinity Project brings math and science lessons to the real world. It delivers a dynamic new high school engineering curriculum that's easy to use and impactful through simple, powerful classroom technologies, professional development for instructors, and web-based teacher support.

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Computer Programmers - Convert project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language. Develop and write computer programs to store, locate, and retrieve specific documents, data, and information. May program web sites.

Computer Systems Analysts - Analyze science, engineering, business, and all other data processing problems for application to electronic data processing systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. May supervise computer programmers.

Computer Security Specialists - Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.

Network Systems and Data Communications Analysts - Analyze, design, test, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems. Perform network modeling, analysis, and planning. Research and recommend network and data communications hardware and software. Includes telecommunications specialists who deal with the interfacing of computer and communications equipment. May supervise computer programmers.

Broadcast Technicians - Set up, operate, and maintain the electronic equipment used to transmit radio and television programs. Control audio equipment to regulate volume level and quality of sound during radio and television broadcasts. Operate radio transmitter to broadcast radio and television programs.

Computer Operators - Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, engineering, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.

Computer, Automated Teller, and Office Machine Repairers - Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

Electrical and Electronics Repairers, Commercial and Industrial Equipment - Repair, test, adjust, or install electronic equipment, such as industrial controls, transmitters, and antennas.

Numerical Tool and Process Control Programmers - Develop programs to control machining or processing of parts by automatic machine tools, equipment, or systems.